PRIVACY POLICY

WHAT IS PERSONAL INFORMATION?

Phi Simple Living Quarters treats with respect and seriousness the safeguarding of its guest’s privacy about the Guest as an individual, such as name, birth country, address, age, gender, e-mail, telephone number, credit card information, preferences and specific requests stated before, during or after the stay, including digital correspondence exchange. This data will be collected only with the Guest’s prior consent and processed in compliance with the European Union legislation on the General Data Protection Regulation.

WHY PERSONAL INFORMATION IS COLLECTED?

Our goal is to provide a superior customer service and experience. Personal information is collected to assist Phi Simple Living Quarters in making a reservation for a Guest and aid in providing the services requested by the guest. By keeping this data, Phi Simple Living Quarters improves the service delivered to the Guest. Εvery time there is a returning guest, it allows the Guest and Phi Simple Living Quarters to confirm prior transactions and helps keep the Guest informed of latest offers or other information that may be of their interest. If the Guest wishes not to receive information from Phi Simple Living Quarters, that request can be made on his registration card upon stay or through an e-mail to hello@phi-simple-living.com.

HOW PERSONAL INFORMATION IS COLLECTED

On the Phi Simple Living Quarters’s website:

Please see the Cookies Policy below.

When making a reservation:

At the time of making a reservation, the guest will be required to complete a reservation profile, which will contain his or her personal information, such as name, address, contacts, information about his children (for example, name, date of birth, age), as well as certain guarantee and deposit information needed to secure the reservation, such as a credit card number. By transmitting his personal information, the Guest acknowledges and agrees to the terms and conditions contained in this Privacy Policy. Due to the personal nature of the information provided, we use the reservation system of Web Hotelier which secures and protects the Guest's credit card number with encryption technology, transmitting it on a private network.

During the stay:

During the stay, Phi Simple Living Quarters may record the Guest’s data, which helps in case of the guest want to stay at Phi Simple Living Quarters again, set our room rate and other possible expenses billed to that guest. This information is also recorded for Phi Simple Living Quarters to comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information might be collected as required by local laws (e.g. passport data). Information concerning the Guest’s stay may also be stored (i.e. health issues, special requests, service issues). This data is kept in the Phi Simple Living Quarters’ s property management system and is combined with information from previous visits. In addition, the content of any document that the Guest sends to Phi Simple Living Quarters before, during or following his or her stay (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) may be retained. This information may be shared with Phi Simple Living Quarters’ s employees.

HOW WE STORE PERSONAL INFORMATION?

Phi Simple Living Quarters and according to Greek regulation stores personal information in a secure location, such as a database or filing cabinet. Furthermore, measures are taken to ensure that only designated individuals have access to this information. Phi Simple Living Quarters to serve its Guest better and in a more personalized manner, the Guest’s profile is stored in the Management Systems, the central reservations management platform. Other transaction information is kept, such as the number of stays and the number of nights of each stay.

WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES?

Agents, contractors or third-party service providers of Phi Simple Living Quarters may receive the Guest’s personal information while providing services to Phi Simple Living Quarters itself, so that Phi Simple Living Quarters can respond more effectively to the Guest's needs. Using contractual or other arrangements, Phi Simple Living Quarters ensures these parties protect any personal information in a manner consistent with the principles articulated in this Privacy Policy. Guest’s personal information will only be shared without his consent, outside Phi Simple Living Quarters services, where: (1) it is required or authorized by law to do so (for example, in response to a legal subpoena); (2) it is required to provide the Guest with services requested by him, in which case it will be considered to have implied consent (e.g. car rental); (3) if the stay has been paid for by a third party (billing information will be provided to the paying party). If Phi Simple Living Quarters suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.

RETENTION TIME FOR PERSONAL INFORMATION

Personal information will be stored for the minimum period required by law in the jurisdiction for any Hotel Unit. It may be stored indefinitely by Phi Simple Living Quarters if there is a business purpose for doing so. Periodically, and if the Guest has not stayed in the house for a certain period, personal information may be deleted.

ACCESS, CHANGE AND DELETE PERSONAL INFORMATION

The Guest may access, correct, add, update or delete his personal data by contacting Phi Simple Living Quarters using the e-mail: hello@phi-simple-living.com. Phi Simple Living Quarters may request a copy of a valid identification document to protect the Guest's privacy and confirm identity before making any changes.

PRIVACY POLICY ENQUIRIES

If the Guest wishes to contact Phi Simple Living Quarters with any enquiry related to this Privacy Policy, an e-mail should be addressed to hello@phi-simple-living.com.

COOKIES POLICIES

WHY WE USE COOKIES?

We use cookies on our website to improve performance and user's experience.

WHAT ARE COOKIES?

"Cookies" are small text files that are stored on the user’s computer or mobile device through the web browser, retaining only information related to the user’s preferences and not personal data. The placement of cookies will help the website to recognize the user's device next time he will visit. Cookies used do not collect information that identifies the user, storing only generic information, such as how the user arrives at the website and the way he uses it or from which country the user is accessing the website. At any time, the user can, through the web browser, decide to be notified of the receipt of cookies or block their respective entry on the system. The refusal in using cookies on the website may result in the impossibility to access some of the website’s areas or to receive tailored information.

WHAT ARE COOKIES FOR?

Cookies are used to help determine the usefulness, interest and number of accesses the user gives to his websites, allowing for faster and more efficient navigation and eliminating the need to repeatedly enter the same information.

HOW CAN YOU MANAGE COOKIES?

Cookies help to make the most out of websites. However, all Internet browsers allow the user to accept, decline or delete cookies, by selecting the appropriate settings on his web browser. After authorizing the use of cookies, the user can always disable part of it or its entirety. To learn how the user should look for the topic in the "help" section of the web browser or contact the web browser’s supplier.

WHERE CAN I LEARN MORE ABOUT COOKIES?

For more information about cookies and how they are used, please go to the following link: www.cookielaw.org